Efficient Business Services - Privacy Policy

Privacy Promise:

Efficient Business Services collects and processes personal data belonging to customers, clients, prospects, practitioners, and patients.

We keep your information confidential, in accordance with the General Data Protection Regulation (GDPR) (EU) 2018, the UK Data Protection Act (2018) and will not use it for any other purpose.

This privacy notice tells you how we collect, store, process and use your personal data.

Contents:

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • Sharing information outside the UK

  • How to complain

Contact details

Data Protection Officer and Data Controller:

Mr Prabdeep Singh Panesar

Contact Email:

contact@

efficientbusinessservices.com

Information Commissioner's Office

Registration Reference: ZB811577

https://ico.org.uk/ESDWebPages/Entry/ZB811577

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

  • Names and contact details

  • Addresses

  • Gender

  • Occupation

  • Date of birth

  • Marital status

  • Third-party information (such as family members or other relevant parties)

  • Payment details (including card or bank information for transfers and direct debits)

  • Financial data (including income and expenditure)

  • Transaction data (including details about payments to and from you and details of products and services you have purchased)

  • Usage data (including information about how you interact with and use our website, products and services)

  • Health information (such as medical records or health conditions)

  • Information relating to compliments or complaints

  • Video recordings

  • Audio recordings (e.g. calls)

  • Records of meetings and decisions

  • Account access information

  • Website user information

We also collect or use the following information to provide and improve products and services for clients:

  • Racial or ethnic origin

  • Genetic information

  • Biometric information (where used to identify someone)

  • Health information

We collect or use the following personal information for the operation of client or customer accounts:

  • Names and contact details

  • Addresses

  • Purchase or service history

  • Account information, including registration details

  • Information used for security purposes

  • Marketing preferences

  • Technical data, including information about browser and operating systems

We also collect or use the following information for the operation of client or customer accounts:

  • Racial or ethnic origin

  • Genetic information

  • Biometric information (where used to identify someone)

  • Health information

We collect or use the following personal information for information updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Profile information

  • Marketing preferences

  • Purchase or account history

  • Website and app user journey information

  • IP addresses

We also collect or use the following information for information updates or marketing purposes:

  • Racial or ethnic origin

  • Genetic information

  • Biometric information (where used to identify someone)

  • Health information

We collect or use the following personal information for research or archiving purposes:

  • Names and contact details

  • Addresses

  • Purchase or client account history

  • Website and app user journey information

  • IP addresses

We also collect or use the following information for research or archiving purposes:

  • Racial or ethnic origin

  • Genetic information

  • Biometric information (where used to identify someone)

  • Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Address

  • Payment details

  • Account information

  • Purchase or service history

  • Video recordings of private or staff-only areas

  • Audio recordings of private or staff-only areas

  • Call recordings

  • Photographs

  • Relevant information from previous investigations

  • Customer or client accounts and records

  • Financial transaction information

  • Correspondence

  • Location data

We also collect or use the following information for dealing with queries, complaints or claims:

  • Racial or ethnic origin

  • Genetic information

  • Biometric information (where used to identify someone)

  • Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

  • Your right to erasure - You have the right to ask us to delete your personal information.

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

  • Your right to object to processing - You have the right to object to the processing of your personal data.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

You can read more about these rights here

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • In order to provide you with the best possible service for your business needs, we collect, use and store your personal data in line with data protection law and the General Data Protection Regulation (GDPR). This allows us to provide you with the highest standard of service quality and help you to achieve your business goals and objectives. We take all necessary precautions and steps to protect your data, and we adhere to all necessary data protection laws and requirements.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for research or archiving purposes:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

  • Directly from you

  • Publicly available sources

  • Suppliers and service providers

How long we keep information

We only collect, store and use your personal data for the purpose and duration that it is necessary for. When your personal data is no longer required by us, we will delete all copies of it entirely, including electronic and hard copy data.

After we have finished providing the requested professional services to you, we may need to retain your personal data for regulatory and legal requirements. Should this be required, we will notify you immediately and in such instances, we will continue to adhere to all necessary data protection laws while we store and process your personal data for legal and regulatory requirements.

Who we share information with

Others we share personal information with:

  • Insurance companies, brokers or other intermediaries

  • Regulatory authorities

  • Organisations we’re legally obliged to share personal information with

  • Publicly on our website, social media or other marketing and information media

  • Suppliers and service providers

  • Professional consultants

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Efficient Business Services

Category of recipient: Professional Services provider

Country the personal information is sent to: United States of America (USA)

How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Privacy Policy last updated on: 05 November 2024